Upgrading or Downgrading your plan

Depending on how you subscribed to TrackSim depends on how you can upgrade or downgrade.

The system will not allow you to downgrade to a plan which your current driver count doesn't allow for.

Upgrading/Downgrading:

When upgrading via stripe, your card on record will be automatically charged the amount needed.

Upgrades and downgrades happen straight away. We provide prorated refunds for upgrades mid-month.

For Example:

Your on the Lite Plan for £3 a month which started on 1st January. You decide to upgrade to the standard plan on the 15th January, you have completed 50% of your Lite Plan, therefore 50% will be refunded. In this case you will be refunded £1.50.

Your new Standard Plan costs £6 a month, as you're expected to receive a £1.50 refund, this refund will be taken off your £6 bill. So your card will be charged £4.50 and your new renewal date will be 15th January.

When downgrading, we do not provide refunds to credit/debt cards so if your on the Pro Plan for £10 a month and downgrade to Lite Plan, if you only use 50% of your Pro Plan, your refund would be £5. As your new plan only costs £3, your card would be charged £0 and your £2 credit would be taken off your bill next month.

Cancellations are at the end of the billing month. No refunds will be provided.

Charge backs are managed on a case by case basis, and you will be banned from using our services if you incorrectly charge back from your Debt/Credit Card. Please contact our support first. We are here to help!

19th February 2023: You cannot upgrade your plan via our portal. If you wish to upgrade, contact our support team.